filber Privacy Policy

When you register and use the filber platform, we collect certain personal information that is necessary to operate your account and deliver our services to you in the Philippines. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or withdrawals in Philippine pesos. We also collect technical data such as your device type, browser, IP address, and session activity logs, which help us maintain platform security and improve your overall experience. In some cases, we may request a government-issued ID or other identity documents to verify your age and identity in line with Philippine regulations. All information collected is limited to what is genuinely needed — we do not collect data beyond what is required to run your account and comply with our legal obligations. You will always be informed at the point of collection about what data is being gathered and for what purpose.

The personal data we collect is used exclusively to operate and improve the filber platform and to fulfil our obligations to you as a registered player. Your account details are used to process logins, manage your balance, and handle deposits and withdrawals in PHP through the local payment methods available on the platform. Identity and age verification data is used to confirm that you meet the minimum age requirement and to comply with applicable Philippine laws governing online gaming. Technical and session data helps us detect suspicious activity, prevent fraud, and ensure the platform remains stable and secure for all players. We may also use your contact details to send you important account-related notifications, such as transaction confirmations or security alerts — we do not send unsolicited marketing messages without your consent. Your data is never used to make automated decisions that would significantly affect your rights without human review.

filber does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and technical infrastructure providers — but only to the extent necessary for them to perform their specific function. All third-party partners we work with are contractually required to handle your data securely and in accordance with applicable Philippine data privacy standards. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so, or where disclosure is necessary to protect the safety and integrity of the platform. In the event of a business restructure or change of ownership, your data may be transferred as part of that process, and you will be notified in advance. We will never disclose your data in a way that is inconsistent with this Privacy Policy without first obtaining your explicit consent.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in line with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents may be kept for a minimum period as required by applicable financial and gaming regulations, even after your account has been closed. Once the applicable retention period has expired and there is no longer a legal basis for holding your data, we will securely delete or anonymise it so that it can no longer be linked back to you. If you request the deletion of your account and associated data, we will process that request promptly, subject to any overriding legal obligations that require us to retain certain records. You may contact our support team at [email protected] to enquire about the specific retention periods that apply to your data.

We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or disclosure. All data transmitted between your device and the filber platform is encrypted using industry-standard protocols, and access to personal data within our systems is restricted to authorised personnel only. We conduct regular security reviews and maintain internal policies that govern how staff handle player data, with strict consequences for any breach of those policies. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine data protection authority in accordance with our legal obligations. While we work hard to maintain robust security, no online platform can guarantee absolute protection, and we encourage you to use a strong, unique password for your filber account and to keep your login credentials confidential at all times.

As a player based in the Philippines, you have a number of rights in relation to your personal data under the Data Privacy Act of 2012 and its implementing rules. You have the right to be informed about what data we hold about you, to access a copy of that data, and to request corrections if any information is inaccurate or incomplete. You may also request the deletion or blocking of your data where it is no longer necessary for the purpose for which it was collected, or where you withdraw your consent and there is no other legal basis for processing. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team at [email protected] with your registered account details, and we will respond to your request within the timeframe required by law.

• Right to be informed about data collection and use.
• Right to access a copy of your personal data held by filber.
• Right to correct inaccurate or incomplete information.
• Right to request deletion or blocking of your data.
• Right to lodge a complaint with the National Privacy Commission.

The filber platform uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience as a player. Essential cookies are required for core functions such as keeping you logged in during a session and remembering your preferences, and these cannot be disabled without affecting how the platform works. We may also use analytics cookies to understand how players navigate the platform, which helps us identify areas for improvement and optimise performance for users in the Philippines. We do not use third-party advertising cookies or share cookie data with external advertising networks. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some features of the platform. By continuing to use filber after being informed of our cookie practices, you consent to the use of cookies as described in this policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable Philippine laws and regulations. When we make material changes, we will notify registered players via the contact details on their account and update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically so that you remain informed about how your data is being handled. Your continued use of the filber platform after any changes have been posted constitutes your acceptance of the updated policy. If you do not agree with any changes, you should stop using the platform and contact our support team to request account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way filber handles your personal data, please do not hesitate to get in touch with our support team. You can reach us by email at [email protected] — please include your registered account details so we can locate your records and respond efficiently. For general questions about your account or platform features, you may also visit our FAQ page for quick answers. We are committed to handling all privacy-related enquiries promptly, transparently, and in accordance with our obligations under Philippine data privacy law.